“EACH JEWEL IS UNIQUE AND, IN ITS INPERFECTION, INIMITABLE LIKE THE WEARE’S SOUL,”

 

WARRANTY AND REPAIRS

1. Does my NICOTRA DI SAN GIACOMO jewel have a warranty?

NDSG eSTORE will repair or replace manufacturing faults free of charge up to 1 years from the date of purchase for silver jewel. Please retain your receipt or pass it on to the gift recipient, as the original proof of purchase is the warranty. If a receipt is not available a credit card or bank statement will suffice. 

2. My NICOTRA DI SAN GIACOMO jewel has arrived and is damaged/faulty. What should I do?

We politely request that faulty or damaged items are returned to NICOTRA DI SAN GIACOMO Head Quarter in Rome for assessment.

Online purchases can be returned with our free returns service. For assistance please contact our customer care at info@ndsg.it.

4. Can my NICOTRA DI SAN GIACOMO jewel be repaired?

This depends on the work required and will be evaluated on assessment. We offer a repairs service including replacing clasps, fixing clasps, soldering work, re-threading of charms and tightening clips and clasps. If your jewel is outside of the warranty or where there is no proof of purchase, these services will be at a small cost.

In some circumstances it may not be possible to repair the damage caused.

We offer also our exclusive “LIFETIME” service. We invite you to check on our website on this policy that will warranty you to having a new NICOTRA DI SAN GIACOMO jewel with a small Cost.

For store purchases we would advise that you return to the store where the item was originally purchased from. Your store will be able to keep you up to date with the progress of your repair/replacement and the item will be returned to the store when the assessment/repair is complete.

5. What if my NICOTRA DI SAN GIACOMO jewel has broken outside of warranty or I don’t have a receipt?

Please take your jewel to your local NICOTRA DI SAN GIACOMO store or send back to our Boutique in Rome (Italy). They will assess the damage and if it is repairable, they can send your jewel for repair at a small cost. Charges must be paid to the NICOTRA DI SAN GIACOMO.

In some circumstances it may not be possible to repair the damage caused.

We offer also our exclusive “LIFETIME” service. We invite you to check on our website on this policy that will warranty you to having a new NICOTRA DI SAN GIACOMO jewel with a small Cost

6. My jewel is tarnished, what should I do?

All sterling silver will tarnish over time, but it will happen much faster when it comes into contact with agents such as perfume, salty air, Sulphur in the air, skin creams, hairspray, chlorine, sea water, perspiration, medication excreted through the skin, and acidic skin ph. Hot and humid conditions also stimulate tarnish.

To clean tarnish, gently scrub your jewel with a soft toothbrush in diluted soapy water. Dry thoroughly then buff with a jewel polishing cloth. This helps to remove the dirt and grit that may gather between the links of your jewel causing wear and tear. A twice yearly professional clean will ensure that your jewel always looks beautiful and wears well.

We recommend that you visit our jewel care guide to find out how to clean and care for your jewel to keep it sparkling.

We offer also our exclusive “LIFETIME” service. We invite you to check on our website on this policy that will warranty you to having a new NICOTRA DI SAN GIACOMO jewel with a small Cost.